Return & Refund Policy

We want you to feel confident trying GLP Shampoo.

Due to the nature of personal care products, all sales are final once opened or used. This policy helps ensure product safety and hygiene for all customers.

Unopened & Unused Products

If your product is unused, unopened, and in its original packaging, you may request a return within 14 days of delivery.

To be eligible for a return:

    • The item must be unused and unopened
    • The item must be in its original packaging
    • Proof of purchase is required


Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the incorrect item, please contact us within 5 days of delivery at support@glpfix.com with:

  • Your order number
  • Photos of the issue

We will gladly replace the item or issue a refund where appropriate.

Refunds

Once an eligible return is received and inspected:

  • Approved refunds will be issued to the original form of payment
  • Please allow 5–10 business days for processing, depending on your bank or payment provider
  • Shipping fees are non-refundable

Non-Returnable Items

  • Opened or used products
  • Sale or promotional items
  • Gift cards